FAQs

Frequently Asked Questions

Questions About West Los Angeles Washer & Dryer Repair Service

  1. Which brands of washers and dryers does West LA Washer and Dryer Repair Service repair?
  2. Do your replacement parts come with a warranty?

Dryer Repair Questions

  1. Why isn’t my dryer drying my clothes?
  2. Should I clean my dryer?
  3. How to know when your dryer vent needs cleaning?
  4. Why is my dryer taking too long to dry clothes?
  5. Why does my dryer not tumble?

Washing Machine Repair Questions

  1. Why won’t my top load washer finish the cycle?
  2. Should I have the water hoses changed on my washing machine?
  3. Why does my front load washer have water in it?
  4. My washing machine pumps, but won’t spin?
  5. My washing machine won’t drain?
  6. Why is my washing machine leaking?
  7. Why is my washer not getting any cold water?
  8. Why are clothes excessively wet after spin cycle?
  9. Common reasons why a washing machine won’t spin

Helpful Tips

  1. Dryer Tips
  2. Front Loading Washing Machine Tips

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Questions About West Los Angeles Washer & Dryer Repair Service

Which brands of washers and dryers does West LA Washer and Dryer Repair Service repair?

West LA Washer and Dryer Repair Service has over 25 years of experience cleaning and repairing washing machines and dryers of various models and brands. The dominant manufacturers of household washers and dryers in the United States are Maytag, Whirlpool, and Kenmore. Included under the Kenmore brand are also Frigidaire, Speed Queen, Whirlpool, and General Electric. The skilled mechanics at West LA Washer and Dryer Repair Service are familiar with all of these brands and are ready to repair or service any household washer or dryer efficiently and affordably.

Do your replacement parts come with a warranty

Yes, West LA Washer and Dryer Repair Service offers a 90 day warranty on replacement parts.

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Dryer Repair Questions

Why isn’t my dryer drying my clothes?

There could be many reasons for a dryer to stop working properly. The problem could be something as simple as a clogged dryer duct, which is preventing heat from entering the drying chamber. Maytag, Whirlpool, and Kenmore dryers also tend to have their own common manufacturing-related mechanical problems. Maytag dryers often malfunction because of a failure in either the igniter, or heating coils, which are both important components of the ignition system responsible for generating heat in the dryer. A decrease in heating efficiency could also indicate a constriction of air-flow that is preventing hot air from entering the drying chamber.

If you are not sure what the problem is, get a professional opinion before you spend money on an unnecessary repair or a new machine. The experienced repair technicians at West LA Washer and Dryer Repair Service can distinguish whether the problem is mechanical, related to a clog in the dyer duct, or both. We are confident that we can identify and diagnose the problem in your particular machine, and take care of it efficiently and effectively.

Should I clean my dryer?

Aside from following the instruction manual’s recommendations for general upkeep and lint removal, West Los Angeles Washer and Dryer Repair Service recommends that Kenmore, Whirlpool, Speed Queen, Maytag, Frigidaire, and General Electric dryers receive a regular professional cleaning every 18 months. Unmaintained dryers can cause excessive lint and heat build-up that could become a potential dangerous fire hazard in some models.

How to Know When Your Dryer Vent Needs Cleaning?

Cleaning your dryer vent is more than just a chore, it’s a safety must. The lint that builds up in your dryer’s vent can cause a clog, which is a fire hazard. Dryer fires are a serious issue, and the way to prevent them is to make sure your vent is kept clean and clog-free. You can clean the dryer vent yourself if you have the right tools, but it’s probably best to call a professional.

We at West LA Washer and Dryer Repair Service suggest this 3-step process to check if your dryer vent is clogged:

  • Check your lint screen. If there isn’t much lint on it and you’ve been doing laundry, it’s possible the lint may have been caught in the vent instead of the lint screen, which means you have a clog. Lint in the area around where your dryer is can also be a sign of a problem.
  • Time your dryer cycle. If it’s taking longer than normal for your clothes to dry, or if you are having to run each load more than one time, you may have a stopped-up vent. Items that are still damp after repeated drying cycles is a sure sign of a clog.
  • Feel your clothing and the actual dryer. Clothes just out of the dryer that are extremely hot or an excessively hot dryer can signal a clogged vent.

Why is My Dryer Taking Too Long to Dry Clothes?

If your dryer won’t heat up, it’s possible that it is not being supplied with the proper voltage.

Here are three ways to make sure power is getting to your dryer:

  • Check your lint screen. If there isn’t much lint on it and you’ve been doing laundry, it’s possible the lint may have been caught in the vent instead of the lint screen, which means you have a clog. Lint in the area around where your dryer is can also be a sign of a problem.
  • Time your dryer cycle. If it’s taking longer than normal for your clothes to dry, or if you are having to run each load more than one time, you may have a stopped-up vent. Items that are still damp after repeated drying cycles is a sure sign of a clog.
  • Feel your clothing and the actual dryer. Clothes just out of the dryer that are extremely hot or an excessively hot dryer can signal a clogged vent.

For other common known problems with your specific brand of dryer please see our more detailed blog article: My Dryer is Taking Too Long to Dry Clothes →

Why does my Dryer Not Tumble?

  • The first thing to establish when troubleshooting the clothes dryer is whether the dryer will start or not. If it won’t, first the outlet and the circuit breaker. Should the breaker trip or the dryer not start this is often indicative of the bad motor.
  • If the dryer will start but the drum refuses to turn, there are three possible causes; it will be due to problems with the belt, pulley or motor. West LA Washer and Dryer Repair Service in our multiple-point inspection is able to make the diagnosis and provide an ethical and reliable estimate.
  • If the dryer makes a humming noise but the drum won’t turn, the problem is often the motor.

For more detailed information please see our blog article: Dryer Doesn’t Tumble →

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Washing Machine Repair Questions

Why won’t my top load washer finish the cycle?

Customers who ask this question are often concerned that their washing machine may need to be replaced. This is a very common occurrence with top load washers, and, most likely, the problem can be easily fixed. Each brand of washing machine has its own typical manufacturing-related mechanical problems; however, the most common explanation is the safety switch mechanism. It is best to get a professional opinion before spending money on unnecessary repairs or a new washer. The experienced repair technicians at West LA Washer and Dryer Repair Service can distinguish whether the problem is mechanical or related to the safety switch mechanism. We are confident that we can identify and diagnose the problem in your particular machine, and take care of it efficiently and effectively.

Should I have the water hoses changed on my washing machine?

Manufactures recommend that the inlet hose, which pumps water into the machine, be changed every five-years. As a preventative measure, make sure that the hoses attached to your washer are burst-proof to avoid flooding. Bursting washing machine hoses cause nearly 150 million dollars of damage a year in the United States and Canada. West LA Washer and Dryer Repair Service carries the highest quality brands of burst-proof hoses at a fair price.

Why does my front load washer have water in it?

First, do not panic; this is a common occurrence with front load washers. More than likely, the machine is not broken. Front load washers have a very efficient basket, pump, and pulley system that needs to be cleaned out occasionally. Front load washers also have sensors that recognize when there is water in the machine, so if there is anything clogging the water pump, the washer will not complete the cycle.

My washing machine pumps, but won’t spin?

If your washing machine will pump out water, but not spin it could be one of several issues. Please see our more detailed article about troubleshooting why your washing machine will pump out water, but won’t spin: My Washing Machine Pumps Water, but Won’t Spin? →

Washing machine won’t drain?

If your washing machine will not drain or spin, you may wish to perform some troubleshooting efforts. This may help identify the source of the issue and possibly help determine a solution.

How to Troubleshoot Why Your Top Load Washing Machine Isn’t Draining:

  1. Open the washer lid and move the clothing items around so the load is evenly distributed, as the washing machine may not be able to spin or drain properly if the items are not balanced. Do not under- or overload the washer, and maintain moderate load size.
  2. Avoid connecting the washing machine to an extension cord, as most extension cords provide insufficient power supply and may result in problems with the washer spinning or draining.
  3. Lower the drain hose if the end of the hose is set more than 8 feet above the ground. This can redirect water back into the washing machine instead of draining as expected.
  4. Clean and straighten the drain hose. Make sure the washing machine is only operated in above-freezing temperatures, as the pipes may freeze when the weather is extremely cold.
  5. Open the lid and look closely to see if a clothing item has gotten stuck in between the inner and outer tubs inside the washing machine. If so, turn off and unplug the washing machine and remove the item with a pair of pliers.
  6. Contact an authorized service technician for assistance if the methods described here do not resolve the problem, as other potential reasons for the issue (such as a broken pump pulley or motor coupler) may require professional.

Why is my washing machine leaking?

Wet floors are hazardous and even a small leak can cause floor damage and be annoying to clean up. Many washing machine leaks are common to all models and can be found by a novice. A close inspection of your washing machine can help you find the leak. If you cannot find the leak the problem is more likely internal, mechanical part failure, you will need our expertise to diagnosis and repair.

We Suggest this 6-Step Diagnosis Process:

  1. Turn the washing machine off and unplug it. This will prevent you from getting a shock while you are looking for the leak.
  2. Inspect the seal around the door of a front load machine. Leaks can manifest from cracks or holes in the seal.
  3. Examine the fill hoses and be sure they are secured properly, loose connections can leak. Hoses that are cracked, kinked or crushed can develop leaks. Many manufacturers suggest that fill hoses need to be replaced every five years.
  4. Look over the gasket or seal inside the hose, between the tap and hose, if you’ve completed step three and the tap is still leaking. If the seal is worn it may cause a leak.
  5. Check the strainer or valve screen inside the hose connection of the fill hose for clogs. Not all machines have strainers in their hoses.
  6. Inspect the drain hose for clogs, cracks or leaks and be sure it is attached to the drain facility correctly.

Why my washer isn’t getting any cold water?

Washing machines have an electrically operated valve in them called a “water mixing valve”. This valve has separate solenoids for the hot and cold water. It’s very possible that the cold water solenoid isn’t working. Besides the cold water solenoid on the water mixing valve not working, it could also be that the shut off valve to the machine’s cold water supply hose is closed or that the filtration screen in that supply hose is clogged up.

Read our more detailed article about for: Reasons Why your Washer isn’t getting any Cold Water? →

Common reasons why clothes are dripping wet after spin cycle

First: If you using a high-efficiency washer, check to be sure you are you using the right type of soap.
Next: Check the owner’s manual.
If you are experiencing a mechanical issue read our more detailed article about troubleshooting: Reasons Why Your Clothes are Wet after Spin Cycle →

Common reasons why a washing machine won’t spin

If your washing won’t spin it could be one of several issues. Please see our more detailed article about troubleshooting why your washing machine won’t spin: Reasons Why Your Washing Machine Won’t Spin? →

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Helpful Tips

Dryer Tips

  • Clean the lint screen after each use
  • Get dryers professional cleaned every 18-months
  • Keep the outside exhaust clean
  • Use the automatic dry cycle instead of the timed cycle.
  • Separate loads into light and heavy items (underwear and rugs do better if kept apart!)

Front Loading Washing Machine Tips:

  • Use only HE (High Efficiency) soap
  • Use only front load washer products
  • Avoid over loading the machine